Ford Australia Limited Tractor & Equipment Operations
I first met Ian when I worked as a tractor demonstrator with the Ford Motor Company during 1969.
At that time he was working as a Sales Manager and
had Tasmania as part of his territory. I was stationed there for a six week
period and domiciled in a hotel in Hobart, Ian found where I was staying and
sought me out. He introduced himself and insisted on taking me to a good restaurant
for dinner and he further impressed me by settling the account.
Over the next twenty odd years our paths crossed
with the changing of our careers, Ian is a great communicator and has passed on
many of the trends and ideas of the day. Much of the stuff I learnt from Ian
still stays with me today.
As Ian is one of the best story tellers the Farm Machinery Industry has
produced, he can take it from here:
IN THE BEGINNING
My early life was spent
growing up on a large farm at Wakool in New South Wales. At the time this was
mainly a grazing property and Echuca to the South was the biggest town in our
area. Later the family moved to Blighty near Deniliquin, this property had
irrigation which allowed us to run dairy cattle, sheep and grow a rotation of
cereal crops. Because of this diversity I learnt many skills that prepared me
for my life in the farm machinery industry.
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School Days... |
Unfortunately by 1959
many different situations had developed on the farm and it caused me to leave. I
headed to Melbourne to look for work that would be associated with the land. My
quest took me to Massey Ferguson in Sunshine where I had an interview with the
Company’s Chief Field Test Engineer, Jock Berry. He said this was a whole new
division for MF and I had a job as soon as he had his budget approved.
To fill in time, I spent two weeks on the assembly line. What an eye
opener that turned out to be. The union rep became quite agitated with me, as
in his opinion I was working too fast.
I joined the Field Test
Team, at that time it consisted of five personnel. This job turned out to be
more than I could have hoped for. I was helping to assemble newly invented
machines, I also assisted them to develop a test plan and put it to work. My
initial job was conducting the final tests for over a year on the prototype MF585
Self Propelled header. It was a crowning moment to see it released into
production. The biggest programme that I was involved in was the testing and development
of the MF585 PTO header. We conducted testing and efficiency trials around
Melton and Ballarat in Victoria. We even took the machines as far afield as
Griffith in New South Wales to test the machine’s suitability for harvesting
rice.
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Ian and the MF585 on the test track... |
I
worked on another project trialing a new hay machinery line of mowers and the
MF503 baler in conjunction with Walsh Bros who were contract haymakers working
in and around the Warrigul area of Gippsland in Victoria.

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MF585 Training in Hamilton Victoria... |
Luckily
most of the machines that I had been involved in testing had just hit the
market. However the first twenty five MF585 PTO headers were delivered into my
area without instruction books. Most of the problems I encountered were due to
a lack of information. The manuals had been written to coincide with the header’s
release but printing missed the deadline and the machines were shipped without
them. From where I stood it was an easy task to assist dealers and owners to
get the headers working; and all due to my previous years testing.
On
one occasion I had to visit an owner in North West Victoria to check his 585
header. When we arrived on the farm to meet Keith Geneil he and another man
were shearing. They were chipping away at some sheep and I thought when watching
them that it was not a good sight. I mentioned to Keith that they seemed to be
making a very hard job of it and he said, “I’ll bet you couldn’t do any
better.” I won that ₤2 bet.
My
territory was by far the biggest in area, and although I had eighteen dealers to
service. It was unfair when compared to the other two reps. They looked after nine
dealers each, but they were all close to their home town and these guys were
receiving ₤28.10.0 per week, about 12.5% more than me.
There
was some relief in sight as a new sales/service rep joined MF and took about seven
dealers out of my hands. His name, Noel Howard, and Noel would later join Ford
and go onto many great things. We frequently met while out on territory and
assisted one another wherever possible.
####
Early in 1964 a large
advertisement appeared in a Friday’s edition of The Melbourne Herald. Ford
Australia was looking for people to join a new division to cover the impending
release of a new tractor range. Seeing this as a good opportunity, I applied
for a position and found there were at least seventy applicants for a total of
six positions.
My interview
was with the then Tractor Service Manager, Jack Walker. The question I remember
most about that day was “What salary would you require?” I drew myself to my full height I said,
“Nothing less than ₤30 per. week.” Three days later Jack rang me and asked if I
could start the following Monday for ₤35.10.00 per week!!!
I drove
the MF panel van out to Sunshine to hand in my resignation and got a very cold
reception. Especially when I was marched into see the Branch Manager George
Johnson. He told me in no uncertain terms that, you are probably leaving for
another one pound per week. He threatened, “I’m going to see to it that you
will never get another job in the agricultural industry.”
I joined Ford Tractors & Equipment at their first small plant in the north Melbourne suburb of Coburg on February 10th 1964. During that day met many people and made new friends, Col Knox was from New Holland, John Vaughan, Ron Sommerville were also from Massey Ferguson, and Peter Newman. Two months later the team was joined by Les Ward and Roy Pinney.
Initially
I teamed with Col Knox and we spent sixty plus days driving down to our
Training School at Mornington. We were learning and covering the whole list of
the Fordson Super Major, and Super Dexter products out of Britain. We also had little
time to learn everything we could about the new Ford 6000 that had arrived from
the USA.
Working with Col Knox
was almost unbelievable. He was knowledgeable, witty, tough and funny but so
sincere in everything he did.
Training at Mornington
was quite a task as it also included a range of implements from Napier
Implements in Dalby. Our team had to manage a hay machinery line as well. Ford
added a range of 520 and 530 baler models and also the 531 and 532 mower range which
we presented to about twenty five dealer personnel per week. About midyear I went
to the South Island of New Zealand for three weeks to introduce the Ford
haymaking products to the South Island dealers. Les Ward covered the North
Island.
Back in Australia, and about August 1964, Jack Walker informed John Vaughan and I that we were going to Texas, U.S.A. We would be receiving product training on the new Ford 6X range of tractors on one of the Ford’s training farms. So after about eight months of being told that I would never get another job in the agricultural industry, I was in a Boeing 707 heading to U.S.A. and was travelling First Class.
John Vaughan and I met
our international colleagues at the training farm in the deep South town of Vienna,
Georgia. We were all eager to learn about the new range of tractors. To look, listen, learn and drive for two
weeks what a huge experience for a farm-boy from Wakool.
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Souvenirs from many of my trips with FORD.... |
In addition
to the 6X range, we had to understand enough to train our Australian and NZ service
technicians to expertly maintain the Ford industrial range, these were 3400/
3500/4400/4500 models and could be specified with various combinations of
loaders and backhoes.
On our return to Australia
the training team was split into pairs. Peter Newman and Roy Pinney were one
team, Ron Sommerville teamed with Les Ward, while Col Knox and I made up the
other pair. For many weeks we zigzagged across Australia, Completing a one week’s
course to about twenty dealer personnel, and then moving on to another new
group the following week.
By the end of the 6X tractor training and travelling around Australia
during 1964/65, my diary recorded that in those 12 months I had travelled
approx 60,000 air miles and 30,000 road miles.
As mentioned earlier, at times I was teamed with Col Knox and we enjoyed
working together. However, Col had one big failing, food. There never seemed to
be enough for him. His wife, Tina, in encouraging him to lose weight tried
everything but her words always fell on deaf ears. One day he arrived at the
Brisbane Office with two empty packets of Limmits Slimming Biscuits. These were
supposed to be eaten as his midday meal while he was on territory for five days.
They tasted good and Col ate the lot on the half hour trip into the office. It
was not unusual for Col, when in the Brisbane Office, to pinch and eat the lunch
of Tom Brown, the Tractor Plant Supervisor. Tom would then have to buy his
lunch at the canteen.
Late in the 1960’s I
became a “Zoney” or Zone Manager. I covered a group of dealers between Melbourne
and Albury, Melbourne and Bairnsdale, plus four dealers Tasmania. It was a big
territory.
This brought me into
the 1970’s.and it appeared at that time that my opportunities in Ford had
become limited so I resigned. I went to New Zealand for a couple of years working
all sorts of sales jobs. It was a great experience that I enjoyed a lot.
About Christmas 1973, I
was still living in Wellington, New Zealand and received a call from an old
friend from my Ford Days, John Oulton. We agreed to meet and had a long chat
over a few beers. John had just been
appointed Ford’s General Manager of their N.Z. operations and was very excited
about his new position. We talked for a while and he asked me when I would be
going back to Australia. I told him I
was taking the family home in about 3 weeks. He said I should rejoin Ford, but
I told him that at his stage I’d not made any plans. However on Boxing Day, I
received a phone call from Noel Howard who was back in Australia after his
stint with Ford South Africa. After
quite a long call Noel suggested that I come to see him when I arrived back in
Australia, which I did.
Clarence Reagan (ex
U.S.A.) was the General Manager for the Tractor & Equipment Division in
Australia and after we had some discussion I rejoined Ford T & E as an
Industrial Zone Manager. A role in which continued until 1975.
On a
Sunday afternoon, early in 1975, Noel Howard, who had taken over as General
Manager for Australia phoned me at home and asked me to come over for a couple
of beers. So I went over to his home about five kilometres from where I lived.
Joan and Noel were weeding the garden when I arrived but we were soon sipping
some coldies.
After
a while Noel stood up and shook my hand and said, “Congratulations, you are now
our new Service Manager.” That day could
never have been better, and to this day I have never regretted rejoining Ford. Up
until then, I thought I had a fairly good understanding of what would be
required in the service arena. However times were changing and our consumers
were becoming more aware of their equipment needs and their performance.
In 1964 the company had only two tractor models available but by the mid sixties there were four main models and each model had up to twenty options available. In the seventies Ford was venturing into new areas and introduced a range of Industrial Ford wheel loaders – A62, A64, A66 for action in Australia. These were very good machines and in the first year took they upwards of 16% of the Australian market for their specific category.
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Excavator and Wheel Loader Training: FORD... |
Incidentally,
seven Richier tower cranes were used to build the Sydney Opera House – then
they were moved to West Australia for further construction work.
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Some of the Service Managers from across the World.... |
Bill
was a strong character and he achieved many changes that became necessary
engineering items as a result of our meetings. One of his greatest achievements
was to bring in engineers for each section of the tractor design department whereby
a great exchange of ideas occurred. I really enjoyed these meetings; not only
for the information on the new products but the opportunity to exchange ideas
between my counterparts from other parts of the world.
One
meeting was held at one of the Ford training farms in Paris, Texas, home of
Campbell’s soups, and boy was it cold. When I flew out of Melbourne it was 39
degrees C and on arrival in Dallas it was minus 13 degrees C. The whole group from all over the world took
over a whole motel. It may have changed by now, but in the seventies Texas was
a “dry” State. You could only buy
alcohol with a meal in a restaurant no hotels or bottle shops. We had to
overcome this serious problem. Two of our personnel were sent off in a company
van to Oklahoma, twenty six miles away. They were directed to purchase “supplies” from houses on the border. Booze
could be seen stacked on the verandas. At one of these places, we found an oldish
and happy African American sitting on a rocking chair. He was drawing on a corn
cob pipe he had in his mouth, he would welcome us and for a large purchase like
ours, his face would light up. The merchandise was taken back to the motel
where we would place the alcohol in plastic bins and fill each bin with snow.
In 1981 I had the pleasure,
in company with Keith Pincott, of escorting thirty dealers, or their staff to the
United Kingdom for approximately three weeks. As well as taking in some
sightseeing the group attended a five day school at the Company’s training
centre, Boreham House located in Essex.
Judging by the response on our return to Australia, the trip was well received.
Soon we had received a number of requests to set up a tour of dealerships in
U.S.A. for dealers and their wives and/or staff. Some preliminary work was done
on the U.S.A. plan, but due to a downturn in the Australian financial
situation, the tour had to be cancelled.
As many dealers and
personnel will recall the Ford Australia Tractor and Equipment Company did not have
a tractor to compete in the 6 cylinder100 HP market. In fact there was nothing
in the range from the main plant in Basildon UK either.
Noel
Howard devised a plan to produce a new model in the Broadmeadows assembly
plant. Two tractors an 8600 and a 7700 were split at the front gearbox housing.
The 8600 engine was then mated to the 7700 rear end and the engine detuned to
produce less horsepower and thus fit into the 100 HP market segment.
This proved to be a great product move that certainly assisted dealers to gain a much better market share and also improved profitability.

* 8401 photos courtesy Les Gason's family collection.*
Looking back this was a great achievement and I feel privileged to have been involved in the early development stages.
And later she gets a new party dress..
My first wife and I
divorced early in the eighties and to help me deal with my personal problems the
company allowed me some breathing space. I worked in the North Queensland Zone
for quite a few months.
Later I relocated to a zone radiating west and south of
Brisbane. During this time I remarried and settled on the Gold Coast after resisting
a number of calls to return to Melbourne.
Gwen and I have now been together for almost thirty years and it has been a great marriage.
One of the many tasks
facing a tractor and machinery rep is the Field Day Circuit. I attended all
kinds of events throughout Australia, from the small dealer days to the more
elaborate National Field Days. These occasions could be a little painful at
times. For State and National days it would sometimes take a month of setting
up, testing, and cleaning, to be practiced and ready. This often meant that up
to six personnel would be virtually living in one another’s pockets.![]() |
Ian and Gwennie 1984... |
Gwen and I have now been together for almost thirty years and it has been a great marriage.
One of our displays many
visitors would remember seeing was Polly. We had built a full sized FORD 5000
tractor totally constructed from polystyrene foam. From the ground, Polly
looked to be the real thing. We used to lift it up about ten metres from ground
level, it sat on top of a steel pole and it could be seen all over the field
day site. To hold Polly steady, it would be attached to a second steel pole. The
second short pole was welded to a one metre square flat plate which was placed
into a large hole in the ground and then covered with soil. At the end of the
field days, Polly would be gently taken down and the short pole uncovered
although some of the dirt would stay on the plate.
An
individual, who shall remain nameless, jumped into the hole with visions of
impressing us, placing both arms around the pole saying. “I’ll get this out for
you blokes.” With eyes bulging, sweat
appearing on his forehead he finally gave up.
Imagine his surprise when we pointed out that he was standing on the main
steel plate.
On another occasion we
were at a big field day and part of our plan was to really push the haymaking
products. We had the new 532 Pitmanless mower hooked behind a FORD 3000 tractor,
and standing ready to cut some heavy grass. Col Knox did a great spiel on this
mower then called on our tractor driver, Ron Sommerville, to start the tractor
and take it away. A crowd of about a hundred farmers were watching when Ron started
the tractor and took off. The crowd were clapping but then all of them walked
away. Ron had forgotten to put the PTO into gear and the cutter bar broke away,
but Ron had driven on about fifteen metres before he looked back. It was a
DISASTER!
Owner Evenings were
always a point of conjecture among company personnel but we did them anyway. We
conducted a number of owner evenings at various locations around Australia. Some
people suggested that by conducting owner nights we would be inviting at least
one major customer complaint to be raised by an unhappy owner in an open forum. I believed this thought to be false. My firm
belief was that together with the dealer and owner, the questions could usually
be resolved very quickly leaving everyone happy by the end of the evening.
Dealers, without a
doubt I believe that the Ford T & E dealers were a good bunch. Like most
cross sections of any group, there were many good businessmen among them, and
only occasionally would a major concern arise.
Generally it could be settled with face to face discussion.
Probably the hardest
group of owners I had to deal with, are to be found in North Qld. If the owners
could have kept their emotions out of the equation, then the difficulty could
usually be settled very quickly and quite easily.
A
bizarre story I can tell is from the early 1980’s when one of our North
Queensland dealers sold a TW tractor to a new customer. This was not unusual
and the finance went through a prominent Australian finance provider. From day
one the customer complained bitterly about the tractor; he criticised almost
all of the major components. However after checking the tractor over, the
dealer maintained that all of the owner’s concerns were baseless. Not content
with the dealer’s assessment. the owner sent countless faxes to Ford Australia
and many more to Ford U.S.A.
In
an effort to finalise this unique situation, we agreed to replace the tractor.
This was extraordinary for us, as the tractor had done less than 150 hours of
work. Our only condition was that the owner agreed to pay freight on the
replacement, and swap the tyre equipment between the two units.
The
new unit was freighted out to the owner’s property on an agreed afternoon and
the two tractors were placed side by side in a paddock to make the tyre change
as easy as possible. After everyone involved checked the two units over, all
agreed that a local tyre company would change the tyres early next day.
Next
morning the tyre changers arrived on site to find both tractors were missing. The
owner stated he knew nothing about the missing TW’s. Police were called and
were left with an unsolved crime for 12 months. The finance company even engaged
a private investigator but they could not resolve the matter.
About
15 months after the ”disappearance,” two bushwalkers going through rainforest
in North Queensland came across a big cover made of green mesh hiding some
large objects. They lifted up the mesh and lo and behold they discovered the two
TW’s. Their condition was very poor due as a result of being exposed to the
tropics. After reporting their find to the police, Ford was notified.
I went
to the site to inspect the tractors confirming it was the same ones that
disappeared. Both TW’s were in very poor condition. All of the tyres were
totally flat, and the covering on all of the electrical cabling had perished.
When I touched the radiator grille it disintegrated immediately.
The
twist to this situation was that the owner involved in the matter had died as
the result of a bad accident two or three months prior to the discovery of the
tractors, and despite many theories, there has never been a plausible
explanation for this costly exercise
In my time as
Australian Service Manager the company only faced court action on two
occasions. In one case the company’s liability insurers settled out of court
for an undisclosed amount, but in the opinion of Noel Woodford, Ford’s in house
legal counsel, and me, we believed we should have pursued the case as we
believed it was winnable for Ford. In case 2, the company was totally absolved
from legal action
Anyone in today’s farming
industry would be aware of the dramatic changes that have occurred in Australia,
and have some impressions on the challenges we face as a farming nation. In my
time with the company I have witnessed the following changes.
- The number of farms between the 60’s and 90’s dropped from approx.
225,000 to 170,000.
- Case took over International Harvester and became Case IH.
- Ford purchased Versatile and New Holland and was renamed Ford New
Holland.
- Fiat purchased Case IH and also Ford New Holland
- In this time Australian machinery manufacturers’ declined, losing
ground to imports and we saw a depletion of our engineering skill across
the country.
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Ian celebrating his 80th birthday with his son Anthony earlier this year.... |
Since leaving the tractor industry I have been working with my son Anthony in the swimming pool business, and I spend most of my time in the retail shop. We have a good group of customers for whom we test the pool water quality, and supply chemicals. We also offer a repair / replacement service for pool equipment.
The work is both interesting and enjoyable.
Looking back, my time
with Ford Tractor Operations was very fulfilling and if I had my time over I
would do it all again. For me Ford was an excellent company to work with. I also
found it was a place to learn many new ideas from the talented staff located in
the various divisions of such a large company. I still enjoy contact with some
of the dealers or their staff and keep in touch with my Ford counterparts who
I’d met and worked from across the Globe.
I hope I’ve made a
contribution somewhere during my travels that has made a difference somewhere
in this troubled world we share today.
Ian